Can I get a refund?
- LE POPPOP accepts returns within 14 days of delivery for store credit only. Minus the cost of shipping.
- If you received "Free Shipping" then the full cost of the item minus the shipping will be refunded.
Why don't you refund for cash?
- LE POPPOP backpacks are made to order we are not able to offer cash refunds.
- If you are unsure on which colour to get we can always send you out a swatch of the material so you can decide before buying or if you are in Bordeaux feel free to drop by our studio. Simply Contact Us
Can I exchange?
- LE POPPOP accepts exchanges within 14 days of delivery.
- The buyer pays shipping both ways.
- Items must be in new condition, unused with the original packaging.
My backpack is faulty. What should I do?
- First of all if this is the case then we would like to apologise in advance.
- If your backpack is faulty please get in touch within 14 days of delivery via email.
- If overtime your LE POPPOP backpack has a defect or needs a repair, please Contact Us and we will sort out getting it repaired. We want you to use your LE POPPOP for decades.
- The customer assumes responsibility for any additional charges on rejected packages.
- LE POPPOP is not responsible for customs fees incurred from customers purchasing from outside the European Union.
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